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Send customer an email (on booking)

Send customer an email (on booking)


Dashboard > Webba Booking > Settings > Email notifications



Step 1. Set the Send customer an email  (on booking). Check the box if you want to send an email to a customer on booking.

Step 2. Set the Attach iCal file to the notification (customer). Self-explanatory. Notice: the time zone in the iCal file will be the same as in the Webba time zone setting.

Step 3. Enter the Subject of an email to a customer  (on booking). You can compose a sentence with the available placeholders (#appointment_time, #appointment_day, #service_name).
If Multiple bookings in one session is enabled in Mode tab, specify the subject of the letter that will be sent to the customer (up to 100 characters). For example, ‘You have successfully booked an appointment’ (placeholders are not available in this case).

Step 4. Enter the Message to a customer  (on booking). Use the text editor to edit the email message. To insert a placeholder directly related to the client or service data, use the special buttons :
Service NameCustomer NameBooking dateBooking timeCustomer phoneCustomer emailCustomer commentItems count, and so on.

In the image below, you will find an illustration of the case Multiple bookings in one session with the placeholder Create loop (for customer’s notifications only).
Think of including a <br /> in the loop for a better formatting.