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Browser Notifications

4 min read

Browser notifications allow administrators and staff members to receive booking alerts directly in their web browsers.

Notifications can be sent when:

  • A customer makes a booking
  • A customer cancels a booking
  • A booking payment is received
  • A booking reminder is due

Important: Your website must use HTTPS for browser notifications to work.

Who Receives Browser Notifications? #

  • Administrators receive notifications for all enabled events.
  • Staff members receive notifications only for services connected to them.

Each administrator or staff member must enable notifications separately on every browser and device they want to use.

Enable Browser Notifications #

  1. Go to Webba Booking > Settings > Notifications.
  2. Open the Browser Notification tab.
  3. Click Enable on this browser.
  4. When your browser asks for permission, click Allow or Allow for this site.
  5. Confirm that the message Browser notifications enabled for this browser appears.
  6. Click Apply or Save and exit.

Browser notifications are now enabled on that browser and device.

Test the Notification #

After enabling browser notifications, click Send test.

A test notification should appear on your device. This helps confirm that the browser permission and Webba Booking settings are working correctly.

New Booking Notifications #

Enable these options to receive an alert when a customer submits a booking:

  • Notify administrators when a customer makes a booking
  • Notify staff when a customer makes a booking

Staff notifications are sent only to staff members connected to the booked service.

New Booking Title #

Enter the title that should appear in the notification.

Example:

New booking: #service_name

New Booking Message #

Enter the information that should appear in the notification message.

Example:

#customer_name, #appointment_day #appointment_time

Cancellation Notifications #

Enable these options to receive an alert when a customer cancels a booking:

  • Notify administrators when a customer cancels a booking
  • Notify staff when a customer cancels a booking

Staff notifications are sent only to staff members connected to the cancelled service.

Cancellation Title #

Enter the title of the cancellation notification.

Example:

Booking cancelled: #service_name

Cancellation Message #

Enter the message shown in the notification.

Example:

#customer_name cancelled #appointment_day #appointment_time

Payment Notifications #

Enable these options to receive an alert when a booking payment is received:

  • Notify administrators when a booking is paid
  • Notify staff when a booking is paid

Staff notifications are sent only to staff members connected to the paid service.

Payment Received Title #

Enter the title of the payment notification.

Example:

Payment received: #service_name

Payment Received Message #

Enter the message shown in the notification.

Example:

#customer_name paid for #appointment_day #appointment_time

Booking Reminder Notifications #

Enable these options to receive browser reminders for upcoming bookings:

  • Notify administrators with booking reminders
  • Notify staff with booking reminders

Browser reminders are sent at the same time as the admin email reminder. Staff reminders are sent only to staff members connected to the service.

Reminder Title #

Enter the title of the reminder.

Example:

Reminder: #service_name

Reminder Message #

Enter the information shown in the reminder.

Example:

#customer_name, #appointment_day #appointment_time

Using Placeholders #

Placeholders automatically add booking information to notification titles and messages.

Common placeholders include:

  • #service_name — the booked service
  • #customer_name — the customer’s name
  • #appointment_day — the appointment date
  • #appointment_time — the appointment time

Click List of available placeholders to view all supported placeholders.

Disable Browser Notifications #

To stop notifications on the current browser:

  1. Open the Browser Notification tab.
  2. Click Disable.
  3. Click Apply or Save and exit.

This disables notifications only for the current browser and device.

Troubleshooting #

The Browser Does Not Ask for Permission #

The browser may already be blocking notifications for your website. Open the browser’s site permissions and change the notification setting to Allow.

Then return to Webba Booking and click Enable on this browser again.

Notifications Are Enabled but Do Not Appear #

Check that:

  • Your website uses HTTPS.
  • Notifications are allowed in the browser.
  • Notifications are allowed in your device settings.
  • The required notification trigger is enabled.
  • The settings were saved.
  • The browser or device is not in a focus or do-not-disturb mode.

Use Send test to check the connection again.

A Staff Member Does Not Receive Notifications #

Make sure that:

  • The staff member is connected to the relevant service.
  • The staff notification option is enabled.
  • The staff member enabled browser notifications while signed in to their own WordPress account.
  • Notifications are allowed on their browser and device.