Documentation

This is the documentation for Webba Booking latest version.

Access older documentation here: version 5 or version 4.

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Troubleshooting

Quick links:

When saving a service, Webba Booking gets stuck. Why?

In most cases – it’s the WordPress Permalink setting issue. Go to WordPress Permalink settings and set type to anything except “plain”. Then try adding and saving the service in Webba again.

I get “An unexpected error occurred” error message while testing a booking. What can I do?

This error may occur because an incorrect settings in one or both of these options:

  1. In these settings: Booking rules -> Advanced settings -> Block time slots after X hours from the current time

    This options should not be empty. Set zero (0) if you don’t use this rule.
  2. In these settings: General -> Tax

    This options should not be empty. Set zero (0) if you don’t use this rule.

In the booking form, I get “An unexpected error occured” warning. What to do?

You might be facing a cache-related issue. Here are two potential solutions to resolve this problem:

Solution 1 (recommended): Exclude the booking page from caching. This prevents cached data from affecting form submissions, reducing errors.

Solution 2: Open the Webba Booking Settings –> General –> Advanced Settings and turn on the option ‘Disable advanced security checks’

Note that this may lower security, so Solution 1 is preferred for maintaining security.