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This is the documentation for Webba Booking latest version.

Access older documentation here: version 5 or version 4.

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Getting started

booking form

configuring webba

notifications

Payments

calendar integrations

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FAQ

BOOKING FORM:

Scheduling settings:

Notifications

Payments

Others

Booking form

How to add a booking form to a page?

To add a booking form to your website, you can either use a shortcode or use Gutenberg block. Read more about it in the section “Adding booking form”.

How to translate or change text/wording on the booking form?

Go to SETTINGS –> Wording/Translation –> change any text there

How to add more fields to the form?

You can add more fields to the form with Webba Form builder. More on how to customize booking form fields read here.

How to show users’ local time in the form?

When user is making a booking, if the user’s time-zone is different than the one of the service provider, Webba will automatically show a “Local time-zone” checkbox and the user can adjust it themselves.

Scheduling Settings

How to add a break in the business hours?

When adding or editing a service, go to “Schedule” tab and find “Business Hours” section. In there you can add as many time intervals as you wish to make service bookable at certain hours, add a break etc.

Alternatively, you can go to “Calendar” and then “Schedule Tools” and find “Time slot lock/unlock” tab. In there you can lock certain times to never be bookable.

 

How to set up full-day bookings (only one timeslot per day)?

Currently, only hourly bookings are available on Webba. One alternative solution is to keep just one long time-slot available each day and explain it in the form.

Notifications

What time Email and SMS notifications are sent?

You can set the time of the reminders in SETTINGS > General > Advanced Settings > Reminder sending time.

Payments

How to change the currency symbol?

To change the currency symbol on the booking form, go to Settings –> General –> Price format and change the price format from $#price to your preferred option. Make sure to use the placeholder #price. Some examples of price formats:
    • To show 50 eur – Set it to #price eur
    • To show USD 50 – Set it to USD #price
    • To show 50 £ – Set it to #price £

How to set up deposits?

To add a deposit to a service:

  1. Go to Services
  2. Select to edit or create a new service you want to add the deposit to
  3. Go to the pricing tab and locate “Add amount to order (deposit)
  4. Specify the necessary deposit amount for booking
  5. Press “Save”

A deposit will be the amount of money a customer needs to pay to secure their booking.

It will show up in the last step of the booking process and by default is labeled as “Service fee” to change the wording of this label in the booking form, go to Settings –> Wording/ Translation  –> Advanced Settings –> locate “Service fee label” field and change the text there.

Others

How can I make the booking system GDPR compliant?

To make your booking system GDPR compliant, follow these steps:

  1. Navigate to Settings –> Booking Rules.
  2. Enable the “EU GDPR Compliance” option.

When this option is activated, your booking system takes the necessary measures to comply with the General Data Protection Regulation (GDPR). Here’s what happens:

  • Automatic Cancellation: Bookings are automatically canceled once their scheduled time has passed. This ensures that user data is not retained longer than necessary.
  • IP Address Protection: The system prevents the storage of user IP addresses, enhancing user privacy and aligning with GDPR requirements.

What is Webba Booking refund policy?

At Webba Booking, we’re committed to making sure you’re fully satisfied with your purchase. While we’re confident you’ll love our plugin, we also believe in giving you peace of mind when trying it out.

✅ 7-Day, No-Questions-Asked Refund Policy

For monthly and yearly licenses, you’re protected by our 7-day money-back guarantee. If, for any reason, Webba Booking isn’t the right fit, simply contact our support team within 7 days of purchase, and we’ll issue a full refund—no questions asked.

Our support team can often resolve technical issues quickly, but if the plugin still doesn’t meet your needs, you have the option to request a refund hassle-free.

❌ Non-Refundable Purchases

  1. Lifetime licenses are not eligible for refunds.
  2. Subscription renewals are non-refundable.
  3. Refund requests made after 7 days from purchase cannot be processed.

This policy ensures a fair and transparent process while allowing you to try Webba Booking risk-free.