Staying connected with your customers is very important when you’re attempting to run a successful business. A well-timed reminder can prevent missed appointments, which will save you time and money.
In this article, we’ll explore everything you need to know about text message appointment reminders, and we’ll share with you 21 templates you can use to quickly communicate with your customers.
Let’s start by exploring the advantages of sending appointment reminders!
Benefits of Sending a Reminder SMS:
If you’re asking, “Why send appointment reminder text messages” then here are the three top reasons reminder SMSes are great.
Prevents No-Shows
A missed appointment equals lost revenue and wasted time. If you want to prevent this and ensure your business runs optimally, leverage a booking system to remind your clients when they need to show up.
There’s no doubt that sending a reminder SMS will reduce the number of customers who forget their appointments.
Improves the Customer Experience
A reminder SMS is a welcome bridge of communication between you and your customer. It ensures that there’s regular contact which means your client not only remembers your business but also feels important to you. When your business offers a great customer experience, you’re more likely to see return business and that’s great news for your bottom line.
Saves Money
Text message reminders are cheaper than phoning to remind your customers of their appointments. If you use a program to schedule the reminder SMSs, it’s a matter of paying a one-off fee or a monthly subscription which is significantly lower than a salary for someone to make phone calls.
More Reliable
Text messages are there on your customer’s phone—they don’t have to visit a website to find it. This means the chances of your customer actually reading the reminder SMS is higher than them reading an appointment reminder email.
Not to mention that an email can easily disappear into the spam or junk mail folder. Ultimately, sending an SMS is more reliable. There’s no need for internet access or an app on their phones; all they need is to have their phone on them and voila!
How To Write The Best Reminder SMS
Appointment reminder texts are easy to write if you keep a few key things in mind.
Step 1: Characterise the type of reminder SMS you want to send. Is it a formal reminder, a casual reminder, or do you want to keep it light and fun? Your answer will very much depend on the type of business you have.
Step 2: Write the message including only the basics: the appointment date and time and business/doctor/therapist name.
Step 3: Schedule the reminder. When you send it depends on your goal. If you want your customer to have easy access to the details, send an SMS right after their last appointment. You can then schedule a second text message for three, two, or 24 hours before their actual appointment.
Now that we have dealt with all the best practices, it is time to look at some examples of appointment reminder texts.
21 Appointment Reminder SMS Templates
We compiled templates for various kinds of businesses for you to use. Of course, you can adapt these reminder SMS templates to suit your needs—in fact, we highly recommend you personalise them to make your business stand out.
Formal Appointment Reminder SMS Templates
Hello [customer’s name]. We remind you of your appointment on [date] at [time] with [name]. Thank you, [business name].
Hello [customer’s name]. We remind you of your appointment on [date] at [time] with [name]. Thank you, [business name].
Hi [customer’s name]. You have an appointment with [name] on [date] at [time]. If you have any questions, please contact us at [business contact number].
Hello [customer’s name]. This is a reminder of your appointment on [date] at [time]. Please remember your I.D. and proof of address. Kind regards, [business name].
Casual Appointment Reminder SMS Templates
Greetings [customer’s name], we look forward to seeing you on [date] at [time]. If you have any questions, contact us at [business telephone number]. [Business name].
[Customer’s name], your appointment is booked for [date] at [time] with [name]. Questions? Phone [business contact number]. [Business name].
It’s almost that time again. You’re booked with [name] on [date] at [time]. See you at [business name] then.
Fun Appointment Reminder SMS Templates
Howdy cowboys and cowgirls. Your Western-themed party is booked for [date] at [time]. [Business name] is ready to horse around with you!
Say cheese! You’re booked for a photo shoot with [name] on [date] at [time]. Snap you at [business name] soon!
Hair today, gone tomorrow. See you at [business name] on [date] at [time].
Short Appointment Reminder SMS Templates
[Business name] looks forward to seeing you on [date] at [time].
Remember your appointment at [business name] on [date] at [time].
Here’s a reminder of your visit to [business name] on [date] at [time].
Beauty Salon Appointment Reminder SMS Templates
[Customer’s name], it’s almost time for your pamper session. See you at [business name] on [date] at [time].
[Customer’s name], we know your skin is looking forward to seeing us on [date] at [time]. We can’t wait either. See you then. [Business name].
Ready to relax? [Customer’s name], see you tomorrow, [date], at [time]. Remember to bring your stress. [Business name].
Medical Appointment Reminder SMS Templates
[Patient’s name], it’s time for your yearly check-up with [doctor’s name] at [practice name]. Your appointment is on [date] at [time].
You’re scheduled for [name of surgery] tomorrow, [date]. Please be at [hospital name] at [time] for the necessary admin.
[Patient’s name], this is a reminder of your appointment with [doctor’s name] on [date] at [time]. Please show up 15 minutes earlier.
Dental Appointment Reminder SMS Templates
[Patient’s name], it is time to brighten your smile. Your appointment with [dentist name] is scheduled for [date] at [time]. See you then.
[Patient’s name], your appointment with [dentist name] is on [date] at [time]. If you have to reschedule, please do so 48 hours before. Phone [practice telephone number].
Smile! Your pearly whites are due for a clean on [date] at [time]. To cancel or reschedule, phone [practice telephone number].
How To Automate Your Appointments?
The benefits of using reminder SMSs can’t be denied. Reliable reminders of appointments mean your clients have less to remember, which will contribute to them actually showing up for their appointments.
If you’re unsure where to start with reminder SMSs, WEBBA Booking plugin is your answer.
This appointment plugin has various features including SMS appointment reminders. It is compatible with various industries from beauty salons to medical service providers. It will help optimise your booking system, which will lead to more and happier clients.
